Belfast Contact Centres
An abundance of young, well-educated people exuding natural friendliness has
seen Belfast emerge as a leading international contact centre location.
-
Wages and salaries in Belfast’s contact centre industry are up to 9% lower than
the rest of the United Kingdom. Source: Mitial Research International September
2004
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Belfast Contact Centres enjoy the lowest levels of absenteeism and staff loss
during induction in the UK with an average of just 1.9% of days lost per annum
in comparison with the UK average of 3.4%
Who’s here?
| Company |
Sector |
Primary Activity |
Nos Employed |
Abbey
|
Financial Service |
Customer service |
648 |
| ACER Ireland |
ICT |
Technical Support |
100 |
| BA |
Travel & Tourism |
Reservations |
98 |
| BCC (Capita Group) |
Public Sector |
Customer Services |
96 |
| BT Belfast |
Communications |
Customer Services |
250 |
| Caterpillar FS |
Financial Services |
Back Office |
24 |
| Caterpillar IS |
Financial Services |
Back Office |
26 |
| First Choice Holidays |
Travel & Tourism |
Reservations |
37 |
| First Trust bank |
Financial Services |
Customer Service |
35 |
| Global E Mail Company |
Outsourcing & Telemarketing |
Telesales |
422 |
| Global E Mail Company |
Outsourcing & Telemarketing |
Telesales |
8 |
| Halifax /HBOS |
Financial Services |
Customer Service |
1680 |
| Insurance Advisory Service |
Financial Services |
Customer Service |
236 |
| LBM |
Outsourcing and Telemarketing |
Telesales |
200 |
| MDS Pharma |
Healthcare |
Back Office |
|
| Northbrook Technology |
Financial Services |
Back Office |
230 |
| Northgate, Belfast |
Outsourcing and Telemarking |
Customer Service |
30 |
| Northern Bank / Danske Group |
Financial Services |
Back Office |
150 |
| P&O |
Travel & Tourism |
Reservations |
58 |
| Payzene (Grafton Recruitment) |
Financial Services |
Back Office |
|
| Prudential Assurance |
Financial Services |
Customer Service |
500 |
| PWC |
Financial Services |
Back Office |
|
| Regus Business Services |
Financial Services |
Back Office |
71 |
| Teletech |
ICT |
Technical Support |
900 |
| Ulster Bank |
Financial Services |
Back Office |
386 |
| Yell |
Outsouring and Telemarketing |
Telesales |
40 |
| |
|
Total |
6225 |
|